Citizen focus – citizen surveys

State, national, and international levels

State:

• Illinois Department of Public Health
• Survey of Citizen Satisfaction 1999

• Kentucky, Commonwealth of
• Citizen Survey
• 1999 Citizen Survey Results

• The Maine Development Foundation
• 2001 Survey of Maine Citizens

National:

• American Strategic Management Institute
  
  • Measuring Up—A Progress Report on the Implementation of Performance Management in Business

• The Performance Institute
  
  • Measuring Up—A Progress Report on the Implementation of Performance Management in Government

• The American Customer Satisfaction Index (ACSI)
• Second-Quarter Scores 2002

International:

• Calgary, Alberta
• 2000 Citizen Survey Results (Adobe Acrobat Reader Required)
• 1999 Citizen Survey Results (Adobe Acrobat Reader Required)
• 1998 Citizen Survey Results (Adobe Acrobat Reader Required)

If you would like your citizen survey added to this list, please contact us:

• Contact us